Durham Family Eye Care

I am so happy to be back at Durham Family Eye Care after 10 years! I had originally started going elsewhere because my previous insurance wasn’t accepted, but this year I have new insurance that they do accept, and I’m so glad I returned. To make matters worse, I showed up feeling like the worst patient ever—I forgot my insurance information, forgot my glasses, and even forgot my prescription! The receptionist couldn’t have been kinder. She was able to verify my insurance for me and immediately put me at ease. Dr. Sites was wonderful. She was incredibly kind, thorough, and took the time to answer my questions. The exam was much more comprehensive than the office I had been going to in Middletown, where I always felt rushed. At Durham Family Eye Care, I never felt like they were trying to hurry me along. I don’t remember everyone’s names, but every staff member I interacted with was professional, patient, and genuinely friendly. When it came time to pick out glasses, they took the time to help me find frames that actually complemented my face instead of just pointing me toward a display. I also received trial contact lenses to wear for a week before my follow-up visit, which I really appreciated. On top of that, they offer 50% off glasses when you purchase your contact lenses, which seems like an amazing value. From start to finish, the entire experience exceeded my expectations. The level of customer service, attention to detail, and genuine care for their patients is outstanding. I highly recommend Durham Family Eye Care!

I went for my contact lens recheck this week, following a prescription change. I decided to also look at updating my glasses. There was a new optometrist, who mentioned it being her first day. She made excellent frame suggestions and gave me honest opinions. As an indecisive person at baseline her suggestions were very much appreciated. I ultimately decided on a frame she recommended, which was not something I’d have even tried on if left to my own devices. The frames are spot on, and I’m looking forward to wearing them!

Very well run office that, while busy, retains a small office (non-corporate) feel. Latest tech is well integrated but with purpose. I’ve been for both a routine exam and an emergency visit and both were convenient, efficient, and thorough. Thanks!

Wonderful crew of people. From the front desk up to the Doctors, they are all friendly and profissional. I've been with them for many years, they treated my emergencies seriously and were able to diagnose my uvitis quickly and refer me in a timely manner for treatment. I'm thankful to them for my back to healthy vision.

I can not say enough about this practice. They go above and beyond to help you with whatever they can, from calling with an emergency and getting me in same day as a New patient no less!!.. to helping me get through the next couple months of contacts after realizing I called super late for my annual. Emily was whoi worked with and is just incredible! I’m beyond grateful for their help and understanding!